Detailed Course Information |
2015 Spring CEU
Apr 25, 2024 |
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| 106 146 - Quality Customer Service |
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This course will provide an overview of customer service. Students will learn how exceptional customer service contributes to the overall impact and success of a business. Communication techniques and problem-solving skills critical to providing quality customer service will be examined. Key concepts include understanding and avoiding barriers to good customer service, dealing with challenging customers, and retaining customers.
2.000 Credit hours 18.000 Lecture hours 36.000 Lab hours Levels: Credit Programs/Classes Schedule Types: Online, Lab, Lab and Lecture, Lecture, Blended <50% Online, Online & On-Site Testing Business, Management & Admin Division Business Technology Department |
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